Filing the CA return by mail is a workaround, not the solution. So, the ticket should never have been marked as "SOLVED", but it is, and that adds more to the confusion.
The reason filing by mail should *never* be considered the solution is that California is extremely slow in handling mail-in returns. Although there could be exceptions, but from my experience, a relative of mine filed by mail in California last year, and it took four whole months for her to receive her $87 refund. Why would I bother purchasing TurboTax and pay for e-filing while the only recourse I have is to mail in and wait for four whole months for my state tax refund? I'd be better off using H&R Block.
Now, back to the "SOLVED" status in the TurboTax problem ticket. What should I interpret from this? Intuit won't fix it? Intuit will fix it at its leisure, and if so, WHEN? I suppose an estimate would be great, but somehow I'm having the feeling Intuit engineers are not treating their customers as seriously as they should. Maybe all those affected by this issue can start requesting refunds, or returning the discs back to Amazon or Costco. Then, maybe some people will start treating their jobs more seriously. I know fixing this bug can be very complicated, like adding a rule saying if the form's data is "DR-xxxx" and the form version is 2022, just remove "DR-" and keep the four numeric characters. Then maybe creating a unit test for it. Or, contact the CA Tax Board and tell them you've screwed up, and please add an exception to the precheck rules. The level of difficulty lies somewhere between "hello world" and NP-complete, but I'm sure Intuit engineers can do it even if they've failed Google coding tests before. Come on, guys.
