Are both dependents correctly listed as dependents qualifying you for the credit (are both dependents listed in the drop-down box)?
Is there an amount in Box 10 on either of your W-2s? If so, those dependent care benefits are already nontaxable and are deducted from your total expenses before calculating the credit.
And do you have all of your care provider details entered? If you do not provide EIN or SSN for your care providers (a different entry screen than the expense totals), those expenses are not counted in the credit.
After checking those things, you can look at Form 2441 included in your return if you are still unclear about how the credit was calculated. @ilcail
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