Called TurboTax and they advised me to pay for expert tax help, and said it doesn't matter if it's a software bug and they don't care about your woes. CSR recommended paying for extension until they "might" fix the bug later on. Did live support and they said they would transfer me to tax expert for free if it turns out to be software bug... and then they disconnected on me.
TLDR for all others scrambling to finish their taxes on time. I had the situation where i sold a home and bought a new home. I deleted the interest form from the old home and only entered the new one. On the deductible home mortgage interest worksheet, I override question 19 with the interest of the old home since it's "excluded" from limitation. and then I added the property tax paid for the old home under "other property tax". so simple workaround, surprised they couldn't fix the form...
