When I try and add information for my child care deduction, it only asks me two questions and then stars me back again. Then it says $0. How do I add the daycare costs

I went through all the prompts and questions a million times and made sure I didn’t answer a question wrong. Still when I go to the credit/deductions section and try and add the child care info it never prompts out. It asks about my residency and if I cared for a dependent who lived with me and thats it. No other questions or a spot to upload how much I paid in daycare or any related documents. What am I doing wrong and how do I fix it??