@pel22 wrote:
When I logged in recently, something similar happened. None of my donations for 2020 are there, and I'm pretty sure I started for 2021, and it says "0" for donations. We even have a printout of 2020. I called support and they didn't know what to do.
At the main ItsDeductible page, do you see 3 tabs for 2021, 2020, and 2019, and have looked under the relevant tab for the tax year in question?
The first thing I'd do if your donations are not showing up is to look for multiple accounts. Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs). You should try this even if you think you only have one.
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
