Sorry I can't offer more help just by guessing.
I suggest you contact customer support and ask them to look at a diagnostic copy of your tax return. When you send a diagnostic copy all personal information (SSN's, etc) are scrubbed first. I am sure that if they can see the diagnostic copy that they can solve your problem, but shooting in the dark without being able to see anything is getting nowhere.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
