Deductions & credits

See if you checked box 8 to indicate your student is at least a half-time student. And answer the questions on the screens that follow. 

To check to see if you received the AOTC, go to Tax Tools >> Tools to open the Tools Center, View Tax Summary >> Preview my 1040. Line 29 has American opportunity credit if you qualify. See screenshots below.

Is Box 5 amount greater than Box 1 amount? It could be another reason.

@G Li