Please tell us:
How many children you have.
How old they are.
Did each have an SS number or ITIN.
Where you (and they) lived for at least 6 months in 2021.
Did you receive any advance Child Credit payments in 2021?
I believe that East Guide is a feature of the product that you see the first time you enter this section (about child and other dependent credit). After the first time through, you may not see it again.
After this screen "Let's check for uncommon situations" you may see a screen that lists your children and whether or not they were eligible for which credit. Click on the links to see the explanations for whether or not they were good for the credit. Note that you might not see these links the second time through.
Also, please go through the IRS' Interactive Tax Assistant for the Child Tax Credit and Credit for Other Dependents. If this tool does not show that you are eligible for these credits, then TurboTax won't either.
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