Thank you, I will try calling Support. To answer your questions:
1) The 2021 tab for ItsDeductible shows "Not visited" next to each item and Total Donations says "Not Visited"
2) The 2020 tab is filled in with the correct amounts
3) We use only 1 email address so I don't know why there would be any other user accounts
In a bizarre twist, when trying to double check this in Turbotax, even though it said "Nothing imported", on the following screen it actually imported EVERYTHING with the right amounts and dates. I was afraid to try importing again since ItsDeductible shows as empty.
I see other threads from users in Feb 2022 frustrated with ItsDeductible not working and we will be very careful next year if we decide to use it again. Even thought we had thousands of dollars of donations, we are realizing with the new tax laws that we will likely use the standard deduction each year so don't have a need to track everything we donated.
