Hi,
Yes, I ended up returning my turbo tax software and getting a new one, this time downloading TT instead of using the disk. It seems the program is working now. Basically had the $600 cash charitable donation but it did not budge the refund (i.e. with the $0 or $600 in put, the refund did not change for a dime). With the new software the number is changing. My main concern with TT was that there was zero support when I called TT. I was told for getting help with tax questions that are not IT related I would need to purchase the TT Live option which would require filing the TT online (which I do not want to do). There should be an option for desktop TT users to pay and get support for the questions that arises without having to work with TT online.
On positive side, I got a call from TT and they told me they will report on my concern
Thank you.
