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Glitch/ bug found in TurboTax program line 12b, no real help
The TurboTax updates do not fix all of line 12b issues (if there was even an update to fix the issue(s)).
I am using Turbo Tax Premier. I’ve been purchasing Turbo Tax (TT) at a store every year since 2005. That is 17 years. I am taking the itemized deduction even though the standard deduction is at a slightly higher amount. I am doing this because my combined federal and state taxes are lower. My state accepts the itemized deductions from schedule A and it lowers my state taxes and effectively both taxes. So I am itemizing for both the federal and state. The TT program would identify an error on the 1040 SR wks line 12b, I would correct the error by deleting the $600 and TT would indicate that the error has been corrected. However, TT would re-populate the $600 in two occasions.
- When I recheck my state return (the line 12b problem occurs and I would have to fix it again, TT temporarily fixes the problem) and
- When I am wrapping everything up all federal and state taxes, this is what the following screen shows
- Done with states, ---- this is ok
- Let’s make sure things are correct ----this is ok
- Give us a minute to look things over ---- this is ok
- Tax Summary for 2021 (at this point it has already re-populate the $600 – because my federal taxes are lowered by $200) ---- the error returns
- Let’s check these entries (this is the error screen showing the S600 on 1040 SR wks on line 12b) --- the same darn error occurs
In other words, Turbo Tax program keeps adding the $600 on the 1040 SR wks line 12b.
My Turbo Tax is up to date as of March 20, 2022 at 3:45pm.
Turbo Tax customer service folks are nice people but they mostly take notes, run through basic computer checks, sends you surveys and then closes the ticket.
Reporting this issue to someone responsible for software issues at Turbo Tax is impossible.