My wife entered all of our clothing and cash donations through Its Deductible last month and now when we login to bring them into TurboTax it shows that none were entered. It still shows our 2020 entries in ItsDeductible but none of the data entered for 2021 donations. We have already verified that we are logging into the right ItsDeductible and Turbotax accounts (verified on two separate computers). When I go into Turbotax and "Import from ItsDeductible" it says "No user found or no user data available"
Any idea why all of our data entry would be gone - and how to get it back?
