In your situation, it is recommended that you first log out of your TurboTax Online and delete your cookies.
On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser. For more information on how to delete your cookies on the browser you are using, please see How do I delete cookies?.
You can also try using a different browser to complete your tax return.
After that is complete, please enter your medical expenses by following the steps below:
- With your return open, search for Schedule A and then select the Jump to link in the search results.
- Enter your medical expenses, starting with prescriptions, on the following screens.
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