We appreciate your experience. A token may be the best idea to get specific assistance for your situation. If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:
TurboTax Online: Go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
TurboTax CD/Download:
- Click on Online in the top left menu of TurboTax CD/Download for Windows
- Select 'Send Tax File to Agent'
- Write down or send an image of your token number then place in this issue.
- We can then review your exact scenario for a solution.
We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.
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