Itemized deduction not working

In late February I finished n

inputting all my data in turbo tax deluxe as I have for 12 years now and it told me that itemizing my deductions would be best for me. However, even though I click the “itemize” button it still says I have the standardized deduction option chosen. No matter what I do, it does not change it. I reached out to turbo tax and they weren’t sure what the problem was. Seems like this might be a technical issue? I’ve waited 2-3 weeks now and it still won’t work. Anyone else having this problem?