It's definitely a conundrum. My advice may vary a little however, if you never received the money through check or deposit, then I would not put it on the tax return. There will be a delay by doing that, but putting it on the return indicates you did receive it when you didn't.
I also recommend like our awesome Tax Expert @JillS56 suggested that you immediately take steps to contact the Taxpayer Advocate Service (TAS). Here is some details to help get you started:
- You can click here to begin: TAS Qualifier Tool. or
- Submit a request for assistance - Form 911 Request for TAS Assistance (instructions are included)
- Locate the local TAS Office for your area
This will get the process started for you. It's not going to be a fast process because they are handling a large volume at this time.
If you do not hear from TAS within one week of submitting Form 911, contact the Taxpayer Advocate office where you originally submitted your request. Incomplete information or requests submitted to a Taxpayer Advocate office outside of your geographical location may result in delays.
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