Deductions & credits

Hi Amy,

I think things are getting worse ๐Ÿ™„ I cleared cache and cookies; deleted from 140PTC.  Do I need to reinstall it?    I can't clear ANY return and start over as I was "told" I have already registered my return(s).  I have used TurboTax for 8 years and have never encountered any problems.  I also think that from the get-go I somehow was directed to a return that wanted more info, i.e. itemized deductions - as in the past I didn't have to do this.     I feel like starting afresh using H & R Block. Can you fix everything for me? ๐Ÿ˜ Or is that disallowed per TurboTax regulations?