Deductions & credits

Thanks! I opened your return up in the desktop version to see all the forms. When I went to the AZ PTC, Form 140, the form was marked no for did you pay property tax?, line 6. Line 7 also no for only property tax refund being claimed. When those are switched to yes, it creates the credit. I changed them back to no and went back through the program. It took several times through before it held the yes for property tax paid and finally gave me the credit through the program. It may take you more than once as well, there may be information stuck. Here is what you need to do:

1. Log into your return
2. Edit AZ return
3. Continue through to Property Tax Credit Qualifications
4. Select 3 boxes - full year, 65 or older, paid property taxes. 
5. Continue
6. PTC Credit Qualifications
7. Select 2 boxes - the top 2 are showing marked and should be
8. Continue
9. Amended PTC? Select No
10. Own or Rent, select top, owned
11. Continue
12. Property Tax or Rent, select Yes
13. Only Property Tax Credit? Select Yes
14. Homeowners attachment, Continue
15. Property Tax Paid, amount is there, keep it
16. Continue
17. Income to Exclude
18. Continue and continue more 
19. Someone Else's Dependent?, select No
20. PTC credit shows up

If it still will not show the PTC, you will need to delete the form* and clear cache and cookies, Then log back in and go through the steps again.

*Delete AZ form 140PTC:

• Online: A simple way to delete forms in TurboTax online is to use the Tax Tools menu option, which is on your left menu bar when you are working in your program. Then, choose Tools and then Delete a form.
•  Desktop: If you are working in the download TurboTax program, use the Forms Mode on your menu bar to bring up the form you want to delete, then choose the Delete Form option at the bottom of the form.