Since the guidance above doesn’t appear to be working, see if Schedule A is present in your return. If so, delete it, and perhaps this will allow you to re-enter your medical information.
To delete Schedule A in TurboTax Online, open your return in TurboTax and:
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If you’re on the Hi TurboTax Client, let's keep working on your taxes! screen, with Personal Info, Income & Expenses, etc. beneath, and none of those are open, click the dropdown next to any of the categories, then click the Review/Edit or Pick up where you left off button. Otherwise,
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In the left pane, select Tax Tools
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Then, under that, select Tools
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In the Tool Center pop-up, select Delete a form
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If Schedule A is in the list, select Delete next to Schedule A in the list and follow the onscreen instructions.
Then, go back and re-enter your medical expenses.
If this doesn’t work, please indicate which version of TurboTax you’re working in.
