I am having same issue with Turbotax this year. I received $1500 in 2021 and should get the remaining $1500 this year. What Turbotax should calculate as follows in this scenario: Total Credit - Credit Received in 2021. Translation: $3000-1500 = $1500 (to be received in 2022). Instead, Turbotax deducts $1500 received in 2021 from your non-Child Tax Credit which is completely wrong. I spoke with 3 different Turbotax experts and none could understand nor solve it. Instead, one TT Expert tried convincing me the software was correct. At this point, I gave up on Turbotax and have immediately switched to TaxAct which I believe has high level of accuracy. Currently, I am still filing on TaxAct and the Child Tax Credit is working on it and also includes the breakdown very clearly. It's a pity that I have been using Turbotax for 15+ years and had to switch to another vendor this year.
Regards!
