I feel sorry for the TT tax experts, the frontline workers who through no fault of theirs have to deal with an issue in their development team. As a long-time TT customer, I still find tax time every year an exciting adventure; you never know if you may step on a landmine or two. That said, empathy is in order for TT as new requirements and tax forms pop up every year, and usually also late in the filing season so they have little time to react. The crux issue is not TT but why do we have such a complicated taxing system that gets more so with each passing year? The tax code is now what, 4,000+ pages long?
Whenever I feel like venting, I tell myself imagine filing my (relatively simple) return by hand these days. I can't imagine where to start and how long it will take. Hence, for me, software like TT is still a necessary tool in today's world, but if I were the TT management, I would show my gratitude to all the affected customers by refunding their purchases: "We are sorry for the inconvenience. We didn't like this either. So we are letting you use our product for free this year." Wouldn't that be a wonderful (and equitable) PR gesture?
