Deductions & credits

Thanks for your help, but I think something went wrong. This was from the Marketplace that told me I owed $0 on medical help in 2021 and now say I owe them money. I am trying to find out if this is what this money is being collected for the IRS because we live on SS and it's not taxable. Do you have to pay TurboTax to speak to someone on a question on the year you're filling? Thanks