Thank you for sharing this information. Our team has been working to resolve an error message an error message in some Kentucky state returns which is asking for an EIN for a dependent care provider. We apologize for the delay and inconvenience this has caused. This should now be resolved. Please do try the return in Review and see if it will now pass without flags and allow you to file.
- If you have the desktop version of TurboTax, please be sure it updates when you launch the program.
- If you have TurboTax Online and it still gives this error message, please sign out of TurboTax, clear your cache and cookies, or try another browser, then sign back in and take it through Review. Please see this Help article for clearing your cache and cookies. Clearing cache and cookies in your browser
If this does not resolve the error message, we would like to take a deeper look. It would help to have a diagnostic file, which is a sanitized copy of your tax return that has all of your personal information removed but has all of the forms and numbers entered. You can send one to us by following the directions below and posting the token number here so we can access the sanitized return.
TurboTax Online:
- Sign in to your online account.
- Click on Tax Tools on the left tool bar
- Select Tools
- In the pop-up screen, click on “Share my file with agent”
- Click OK on the message that a diagnostic file will be sanitized and transmitted to us.
- Please provide the Token Number.
TurboTax Desktop/Download Versions:
- Open your return.
- Click the Online tab in top menu bar
- Select “Send Tax File to Agent”
- Click Send on the message and the tax file will be sanitized and transmitted to us.
- Please provide the Token Number.
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