dber
Returning Member

Deductions & credits

It will decline the refund because "it could have already been useful to prepare taxes" according to the resolutions team rep I just spoke with. 

 

https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

 

He said to fill it out again and try again. Unfortunately it may default to declining it unless they have a record or case number for you.