They just told me to check back on the 26th and try one more time then. Supposedly some updates aren't getting pushed through as they should. I personally am not in a rush to file, so I'll wait and report back here. If it still doesn't work then, I'll try FreeTaxUSA as suggested and will file a dispute with Amex for the TurboTax charges. They didn't 'offer' a refund at all, though I didn't push for it hard but mentioned wanting to go somewhere else.
