We have tested this experience and are unable to reproduce the outcome you have seen. It's possible this is browser-related. Please log out of TurboTax and do the following:
Refresh your browser and clear out your cookies. If that does not work, try clearing out your browser's cache.
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https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
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If those steps don't let you move forward, it would be helpful for us to have a TurboTax ".tax2021" file that is experiencing this issue.
You can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions:
Go to the black panel on the left side of your program and select Tax Tools.
- Then select Tools below Tax Tools.
- A window will pop up which says Tools Center.
- On this screen, select Share my file with Agent.
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.
We will then be able to see the same experience you are having. If we are able to determine the cause, we'll reply here and provide you with a resolution.
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