@pleibrandt ,
First off thanks for calling and raising it with them. I hope you got a CASE ID, if not call back and ask them to attach your CASE ID to that "active investigation".
Everyone has guesses, but an educated guess is exactly what you said. TT cannot ensure accuracy as there are several scenarios of two or more 1098s and how they get handled at Federal and State level. Each scenario can easily be handled with manual calculation using IRS publication, so IRS has accounted for all of them and even give you choice to choose an average of first and last method OR Interest paid divided by interest rate methods.
So the issue is that TT needs to add that logic into their software. QA and test it and then implement that solution.
In the meanwhile, please do post and share this thread on Twitter while tagging TT / Intuit and asking them to please pay attention to it. Similarly also share this thread on LinkedIn and hashtag Intuit on it.
