Turbo tax says that the advance child credit has to be repaid

Hi,

I file my tax jointly with my wife and have a 12 year old kid. I received advance child tax credit in 2021 and the yearend letter from IRS says that both me and my wife received 500 each for 0ne child. However, when i enter that information in Turbo tax it says that I am not eligible and i need to return the credit.

Our combined AGI is between 200k and 300k and I have paid all expenses for that child for the entire year and have lived in the US for the full year.

Any reason why I may not be eligible?

RG