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Deductions & credits
@hound562 , yep you are definitely right. They are going by script and or knowledgebase articles.
I'm trying to see on my LinkedIn if I know someone from Intuit, and have them take a look at this thread.
If anyone has any sort of a remote connection with an actual Intuit person, please do forward this thread. That may help.
‎February 19, 2022
9:20 AM