@Max_Tax_Guy They probably don't know to be honest. I've worked in call center management and most likely they are all reading from the same knowledge base and notes. They really have little to no sight to what their technical team does or what the status or progress is. They are most likely a third party vendor that TurboTax outsources their customer service to. The best we can do is hope this makes enough noise and continue to escalate this issue further so that it is a top priority.
I would encourage everyone to continue to call TurboTax. The more calls about this, the more pressure this will put on resolving this error.
