Has anyone had luck getting a refund for the online software? Their website initially says that we aren't entitled to their 60 day money back guarantee with the online version, but then allowed me to challenge it and submit a written emial request for refund. Hoping they give me my refund... It's ridiculous that they make you pay before you even submit the application... And this error is the reason I cannot submit. With the lack of communication on this issue and how many people are frustrated over this, I just want to file my taxes elsewhere to get it done with.
