Finally decided to "fix" my tax return myself and file. HELP! Now, will not let me enter my credit card information to e- file my state return!!! Gave me a number to call if I was having trouble. Said to give them the information on my screen and they would give me a state confirmation number. Called the number, spoke with "Douglas" for 1/2 hour. Could not get a state confirmation number. He wanted me to let him into my return. Told him not comfortable with that. So, he had me sign in to TT and let him into my computer. Told me he would not be able to see any tax information. Then, he told me I did not have a "product" and asked if I had ever used TT before. Told him I had Deluxe and had used TT for over 10 years. Told me several times that I did not have a product!!! Asked him several times to connect me with someone else that could help me. Asked to speak with a supervisor. He told me he does this all of the time and knew what he was doing. Finally, I asked if the only way to speak with someone else was to hang up. He said I could hang up any time and told me to have a nice day!!!!!! Can't make that call today. I need a break. If there is anyone out there from TT that monitors this site, please reply and tell me how to file my state return. I do not want to pay TT an additional $40+$20 and have it deducted from my federal return. Is this a scam to get the extra $40? So frustrated!
