Deductions & credits

I called support, who in the end couldn’t help. So how I finally did it was waited several hours after my first attempts. Cleared cookies and cache on my computer. Went to Turbo Tax. Then went to tools, delete forms (if you open turbo tax and select any part of your submission then tools appears on the left side of your screen). I deleted anything related to the adoption. Then deleted it from my submission as well (I believe under other deductions). Eventually I was able to file. 
What’s irritating is we still do have a credit to use but it’s not large enough to wait another month for turbo tax to get their crap together and get the form loaded.