Today Feb 12, 2021 I found this chain of comments related to this problem. I looked several days ago when I first found the problem and only saw comments regarding 2020 tax program. I have talked to phone representative yesterday for two hours looking into this problem and they finally concluded that there might be an error and told me to check back in a month or two to see if it is fixed. I received email from them saying issued closed and resolved. Not true. I have verified the work around that has you remove the details of cash contributions and then entering the amount direct into Cares section does provide correct refund. However, I too worry that eliminating this detail might be a red flag to IRS. Given that this chain of messages concerning this problem is weeks old I find it outrageous that TurboTax has not fixed the problem nor communicated it to their phone support staff. I too will be looking into alternative tax software. I keep spending so many more hours trying to sort out TurboTax problems that I am very frustrated. When I first started using TurboTax many years ago it was much better.
