OK, I've received absolutely no assistance from an "Employee TurboTax Specialist" beyond their first reply. I also called customer support, and even though they were very nice, they said the issue is technical and they are unable to help. I asked if there was anywhere else I could turn for assistance, and they gave me the phone number of Intuitt corporate. I called that number, dialed "0" as directed, and was promptly disconnected.
So, after using TurboTax for 20+ years, I've decided to no longer use the product. It was a good product for awhile; however, there is some kind of bug in the system and Intuitt is providing absolutely no way to seek resolution.
