Their phone support does not instill much confidence. Every person I have spoke with mumbles and is difficult to understand and does not act like they know the product very well. Two + hours to get them to understand a simple software bug exists. Even when you call back with a case # they act like it's the 1st time it's been identified.
As a software engineer, I can understand testing procedures/bug fixes must be thoroughly tested before releasing a fix/update. However, I'll say it again - once an issue has been identified as a bug, a "bug tracking #" should be given to the customer(s) where progress can be monitored/tracked online.
