You may need to ensure you have all the information entered for your dependents including their Social Security Number. This is a necessary item to be a qualified dependent for the Child Tax Credit.
Next, ensure you have entered your Advance Child Tax Credit receipts from Letter 6419 you received from the IRS accurately.
Finally, there is a Modified Adjusted Gross Income limitation. If your amount is higher, then the credit is adjusted.
Please see What is the Child Tax Credit? and How do I enter my advance Child Tax Credit payments in TurboTax? for more details.
@dmathes01
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