I am having the same issue as everyone else on here and I think I found a clue to the issue or misunderstanding. Look on line 24 of your 1040 and compare it to line 24 of last year's tax return. For the past 3 years, my line 24 shows $0 total tax. I have 4 kids and make well under the threshold for the CTC, and I always get a refund. This year, after receiving the 6 advanced CTC payments, and thinking the other half would now be claimed on this tax return, now line 24 is populated with almost the amount of my advance CTC payments. Not sure if that how it is supposed to be, but my, and many others understanding is that this refund was fully refundable, and therefore the "other half" should show up in the refund. My line 28 does show the correct amount of the "other half" of the CTC, but it is not reflected in my refund. Help! And thank you.
