Deductions & credits

Thank you, still not working.  I see the same messages.  By the way, when using premiere online it does not ask me if I use ItsDeductible unless I put "donations" in the search window, do the search, and get the "jump to" link.  Which seems a bit odd to me.  I've always had the prompt in past years.

Also, the username and password I use are the same - I use the same for all my Intuit accounts.