If the program were to give me 100% of the CTC from the beginning though, I would have been starting with a minimum of a $7200 CTC which should have been reduced by the $3600 that was paid in 2021, not starting at $3600 and seeing it reduce to $0 after providing my info. I think this is the frustration that everyone is experiencing. I have all of my income and expenses entered. I'm pretty certain that were I to file today (I'm not because I'm waiting for more 1099's), I would have to file an amendment because Turbo Tax's calculations were off. If anything, the app should not give me the impression that it is correct without explaining why it is assuming I have already received the full $7200 when it clearly is not the case.
I am sincerely hoping that Intuit recognizes that dozens of people reporting the issue here causes an employee to ping the development team to address the issue. This is not a small error. This is an error that is $1800/$1500 per child under 5. I don't know what the credit is for older children, but I think this needs to be recognized as a serious issue. If Intuit were to cause thousands of folks to incorrectly file, are they going to cover the amendment fees to make it right? Fix it now so we don't have to worry about it. The issue is not with the estimate in the Refund-O-Meter, the error is in what amount the CTC should start at per child and should not be reduced to $0 when parents are entering the amounts from the IRS letter. As much as I'd prefer to remain using Turbo Tax, I can't if it won't recognize that I'm still owed another $3600 for the CTC. That would just be silly.
