Nope, all of my information was correct. And if you re-read what I replied with, you will see that I said that I DID NOT want to skip that part and claim I didn't get it BECAUSE it will cause issues. I was simply explaining that your software is glitched. When I enter that I received $1500 through advance credits and it doesn't add the other $1500 to it like it should. Is that other $1500 lost to the void? Do the goblins get that other half? However, when I go back and say I never received the advanced payments, it all the sudden added $1500 to my return.
It is no longer a concern to me. I just got done filing on TaxAct and my refund is actually correct. I've been using Turbotax for the last 4 or 5 years and this is the 2nd time I've had an issue getting what I'm actually owed. The first issue I had was they claimed I wasn't getting much of a return back at all (less than $500 which I KNEW was incorrect but I filed anyways since I worked in 2 different states and assumed that was the reasoning) so the IRS ended up sending me the other $3500 I was owed since your software somehow missed all of that. And what do you know, it almost happened again. If I was to finish filing here at Turbotax, my return was going to be $1450. My refund is actually $3680.
I don't know what's going on with your software but I can only imagine how many people you are screwing over by not getting them what they are actually owed. The IRS shouldn't look at an e-file and go "oh they were shorted $3500" when your "top of the line software" is supposed to MAXIMIZE MY REFUND. Oh, that's right, lol, I didn't opt for the $200 for your experts to file it for me.
I'll never use this service ever again.
