Deductions & credits

I'm having the same error.  I have 3 children, ages 2, 9 and 13.  I received the advanced payments in the total sum of $4,800. However, when after completing (but not filing) my taxes in TurboTax, my federal refund has dropped to $1,600.  My AGI is under the threshold for phasing out payments, but the calculation is clearly wrong.  Where is the refund of the other half of the full $9,600 I should be receiving in CTC?  I believe the product is calculating incorrectly.