Make sure there are no dependents listed on your return first. You can double check this in the Personal Info section or by previewing your Form 1040. Those instructions are for the Online versions. If you are using the desktop version, use Forms Mode to view any of your forms.
If there are no dependents listed, you may have accidentally told TurboTax that you received advance payments. But you can correct this by going through the Child Tax Credit section in TurboTax. To get back to this section to review it, search for Child Tax Credit and use the Jump to Child Tax Credit link to be taken to those questions and go through carefully making sure to indicate that you nor your spouse received any advance payments.
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