Hi Taxdragon29!
Sorry to hear that you are missing your stimulus payments for both of your children. That's definitely worth looking into if you feel that you are eligible. The good news is that when you called the IRS they seemed to agree that you were eligible!
On the 2020 tax return there was a provision called the Recovery Rebate Credit. That credit was for people that did not receive the correct stimulus amount. If you did not get the credit on your 2020 return you can try to amend your return to receive that credit. Unfortunately, I wouldn't know why you didn't receive it but some common reasons are an error on the return indicating that you couldn't claim your children (like mistakenly saying they didn't live with you) or someone else tried to claim them. Try to look over your return for any possible errors. You can also try to use this link on the IRS website to find out more about your stimulus payments: https://www.irs.gov/coronavirus/get-my-payment.
I hope this helps. And don't worry. Not receiving the correct amount doesn't affect your eligibility this year.
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