Child and Dependent Care Tax Credit: is anyone else experiencing TT disqualifying you from this credit when according to TT help you DO qualify?

My spouse and I both work and we paid for childcare all year - we also utilized the increased Dependent Care FSA benefit ($10,500). Our childcare costs were in excess of this by approx $6k, we have an AGI under $125k. Why is TT saying we don't qualify?