Deductions & credits

Two kids of age older than 6

one kid = 6 yrs <US citizen with SSN so qualifies for Advance Child Tax Credit $3000, Turbo Tax determines it correctly>

Second kid = 10 yrs = <he is a foreign born with ITIN so qualifies for only $500 other dependent credit, Turbo Tax determines it correctly>

 

As, I am filing online, it shows me the qualified amount of $3500 but then it does not add this on the refund meter. Refund meter continues to show only X refund amount, but as I mentioned earlier it should be X + $3500

 

Or another example if refund meter shows Y tax due amount, then turbo tax is not calculating correctly either, it continues to show Y amount but the refund meter should show $3500 - Y amount = $ actual refund amount after subtracting Y tax due amount from $3500 <advance child tax credit>

 

I tired it in both scenarios but refund meter is not considering child tax credit amount.

 

Please advise.

 

Thanks in advance.