@fanfare wrote:
Doesn't the text message tell you the ordinal number of the dependent that was rejected?
If not, try removing one dependent at a time, starting with those you know would be claimed by others according to some rule.
If still rejected put back the dependent and try again with removing a different dependent.
NO, this is terrible advice.
This procedure will only allow you to e-file a partial, incomplete tax return that is missing a dependent. You would have to wait for this first tax return to be processed and the partial refund to be paid, then you could file an amended tax return to claim the remaining dependent. But, this amended return must be mailed, and amended returns take a long time to pay out—I just got my refund on an an amended return I filed 10 months ago. You should file one correct tax return, even if you have to mail it.
The customer said that the text message from turbotax only said their was a problem, and the detailed rejection code does not appear on in their tax file because they cleared the error code by printing their return. I suspect the customer could get the detailed code by calling customer support. If not, they can check the detailed error code next filing season.
