Deductions & credits

I never got anywhere with Intuit on this (I filed for the extension so I could continue to work on it, but never managed to get a resolution).

 

I contacted them again this afternoon, the person I spoke to put me on hold to talk to a supervisor, then the call dropped and when I tried to contact them back, their support center was closed for the day.

 

Does anyone have any other way to report such obvious miscalculation bugs to Intuit?  Do I just have to keep calling them?

 

It seems wrong to knowingly file an incorrect tax return and then depend on Intuit's guarantee that they will pay penalties and interest for their mistakes.