The guarantee is BS. It only covers the $4 in penalties… not the $800 in unexpected tax hit, or the time and frustration dealing with this problem that you caused. And it requires additional time and energy on my end to justify the issue. Your software made a logical error that is impacting thousands of your customers. You are clearly aware of the issue, yet you make no attempt to alert us of the error or aid in the resolution. This is terrible service.
