We can't tell you anything more than general information. Many people who seem to qualify have not gotten the first payment. Turbotax is not a paid tax preparer and can't intervene with the IRS for you. You will need to find some other way to activate your online account.
In the end, remember that the advance payment does not change the amount of credit you receive, it only changes whether you receive it early or as part of your next tax refund.
